Return Policy

Last Updated: May 19, 2026

1. Returns and Exchanges Overview

As our products are professional medical devices, all sales are final. Returns and exchanges are accepted only under specific conditions.

2. Eligibility for Returns

  • Products may be returned within 7 days of receipt
  • Products must be unopened, unused, and in their original packaging
  • Proof of purchase (invoice or order confirmation) must be provided
  • Custom products are not eligible for return

3. Non-Returnable Items

  • Opened or used products
  • Custom or special order products
  • Products beyond the return period
  • Products damaged due to improper storage or handling

4. Return Process

  1. Contact sales@reforteha.com to obtain a Return Merchandise Authorization (RMA) number
  2. Clearly mark the RMA number on the package
  3. Ship the product to the designated address
  4. We will process your return within 5-10 business days upon receipt

5. Refunds

  • Once approved, refunds will be processed within 10-15 business days
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable
  • Deductions may apply for any damage or missing components

6. Damaged or Defective Products

  • Please contact us within 48 hours of receiving a damaged product
  • Provide photographic evidence of the damage
  • We will provide a free replacement or a full refund

7. Contact Us

For any return-related inquiries, please contact:

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